Accessibility

The Dome by Rutter Mills strives to make our venue and live experiences inclusive and accessible to everyone. For questions or information not mentioned below, please contact us before your visit by submitting your request here. 

 

Arrival & Accessible Entrances: 

The main entrance, including VIP and fast pass (for indoor ticket purchasers) to The Dome by Rutter Mills, located on 20th St. between Artic Ave. and Baltic Ave., is accessible. The Lawn entrance (for outdoor ticket purchasers) at The Dome, located at 19th Street and Arctic Avenue, is also accessible. The closest accessible parking is located in the northwest garage at the corner of 20th St. and Baltic Ave. 

 

Restrooms:

The main restrooms, located in the lobby to the right of the main entrance as you enter, are accessible. Single-user restrooms are available on the second floor, accessible by an elevator. Accessible restrooms are also located on the second and third floors. 

 

Main Floor:

Access to the main floor is several steps down from the lobby. Upon entering the lobby, there is a ramp to the left and an elevator to the right. Both the ramp and the elevator provide access to the main floor. 

 

Second & Third Floor:

The second and third floors are both accessible via the elevator to the right upon entering the lobby. 

 

Ticketing:

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

 

 

Lawn:

The entrance to the lawn is at the corner of 19th Street and Arctic Avenue. Our lawn is uncovered and subjected to the elements. In bad weather, the terrain may become difficult to navigate, making some areas inaccessible for people using wheelchairs or with limited mobility. We will have a designated Accessible Seating section available located stage right near our restrooms in the concrete section of our lawn area. If you have any questions or require accommodations please ask a staff member to speak with the Accessibility Coordinator.

 

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

 

Dietary needs: 

The Dome takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.   

 

Service Animals:

At The Dome, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.

 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

 

Effective Communication Accommodations:

If you need a sign language interpreter or other communication accommodations for an event—such as real-time captioning, assisted listening devices, or written materials—please submit your request here. at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event.

 

On the day of the show, if you would like assistance getting to your seat, please check in with the Accessibility Coordinator.  We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

 

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology at The Dome is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Apple App Store  Google Play Store to download the app.

 

KultureCity Sensory Bags:

Please visit our Coat Check for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit Coat Check, located in our main lobby. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

 

Mobility Device Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue; please contact the Box Office for more information.